case study

Personalized, High-Volume Customer Experience Staffing

As a start-up, an online therapy platform that requires insurance was experiencing an overwhelming surge in demand. The Customer Experience (CX) team struggled to keep up with the volume of inquiries and needed additional staff to provide prompt and efficient client support. The company recognized the need to scale quickly and sought out assistance from Atrium in staffing key roles to ensure that its patients, payers, and providers received the highest quality customer service possible.

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