case study

ATRIUM DELIVERS 800+ URGENT HIRES FOR A LEADING CARE MANAGEMENT PROVIDER

When a leading care management provider needed to scale rapidly during major state program transitions, Atrium quickly supported workforce expansion at significant volume. What began as a 100-person deployment evolved into more than 1,000 placements, including over 800 hires for a statewide contact center launch. Through disciplined execution, consistent responsiveness, and operational alignment, we became a trusted, long-term partner.

the challenge

A national leader in administering self-directed care programs faced ongoing, unpredictable staffing surges tied to state program transitions, seasonal spikes, and rapid program launches. They required a recruitment partner capable of sourcing high-volume, niche talent on tight timelines while remaining readily available for every project that surfaced, regardless of urgency, timing, or complexity.

When the company secured major program responsibilities in the Northeast, the hiring demands increased significantly. Program launches required precise coordination, immediate workforce deployment, and a partner who could serve as an extension of their internal team while remaining flexible and responsive.

the solution

The client turned to Atrium to deliver a concierge-level approach supported by proactive communication and the ability to scale operations quickly.

Case Study: 800+ Urgent Hires for a Leading Care Management Provider

Footprint: National

Industry: Financial Services

Company Size: 1,001 – 5,000

Partner Since: 2023

Service(s) Offered: Project-Based Talent Solutions

The partnership began in 2023 with a successful 100-person Support Broker deployment. After completing that project, continued relationship-building between Atrium and client leadership led to additional engagements across the Northeast. By 2024, we had become the client’s go-to partner for rapid-turnaround initiatives across multiple functional areas, establishing credibility through consistent delivery, speed, and reliability.

KEY PROJECTS

2024 | Learning Specialists and Instructional Designers | 6 Roles Filled

Our team staffed six Learning Specialists and Instructional Designers under accelerated timelines. All six professionals were later converted to permanent employees.

2024 | Power BI Administrator | Holiday Urgent Fill

A critical technical role surfaced on Christmas Eve. We responded immediately and successfully filled the role. The candidate later converted to permanent.

AT A GLANCE

– 1,000+ placements since 2023

– 800+ hires tied to statewide program transition

– 200 rapid hiring waves executed on short notice

– 50 same day starts for a compliance initiative

– Holiday urgent technical fill completed

2025 | Registration Specialists | 150+ Placements

Working under a compressed schedule, we placed more than 150 Registration Specialists to support program requirements.

2025 | Consumer Support Agents | 400+ Placements

During the initial ramp-up period for the statewide contact center launch, our team placed more than 400 Consumer Support Agents in March and April alone, supporting early program operations and helping the client scale rapidly as call volumes increased.

2025 | Revenue Cycle Analysts | 53 Placements

We supported high-volume hiring for Revenue Cycle Analysts, delivering 53 placements within accelerated timelines.

2025 | Fulfillment Roles | 50 Placements

In parallel, we placed 50 professionals across Fulfillment positions, helping the client meet additional program demands on a compressed schedule.

2025 | E-Verify Initiative | 50 Same-Day Starts

The client required 50 candidates to start on the same day. Through close coordination with Atrium’s New York City and New Jersey teams, the project was executed successfully.

These engagements, combined with our high-touch service model and hands-on partnership approach, led to the largest project in the relationship to date.

BUILDING A CONTACT CENTER WORKFORCE AT SCALE

In March 2025, the client assumed responsibility for statewide consumer-directed care services, consolidating operations previously managed by multiple organizations. This transition required rapid operational scaling, including the launch of a new contact center to support program participants statewide.

Atrium was engaged to deliver high-volume hiring with accelerated turnaround timelines, focusing on Consumer Support Agents and related roles. Over the course of the project, our team placed more than 800 candidates across a range of positions. Hiring demands often came in large waves, sometimes as many as 200 candidates at once, in alignment with evolving program timelines. To meet these needs, we executed each hiring wave in structured installments aligned with equipment shipping schedules and onboarding deadlines.

Throughout the initiative, we maintained constant communication and provided extensive support. Our team covered nights, weekends, and holiday periods as needed, operating as a seamless extension of the client’s workforce planning function.

This approach ensured hiring kept pace with operational requirements and prevented delays that could have impacted the statewide rollout.

POSITIONS FILLED ACROSS ENGAGEMENT
  • Registrations Specialists and Coordinators
  • Consumer Support Specialists
  • Fulfillment Roles
  • Revenue Cycle Analysts
  • Learning Specialists
  • Instructional Designers
  • Onboarding Specialists
  • Senior Payroll Coordinators
  • Payroll Administrators
  • Technical positions, including Power BI and related roles  

the results

With the successful completion of the initiative, Atrium continues to partner with this client on ongoing and future staffing needs. Since the start of our relationship in 2023, we have delivered more than 1,000 placements across high-volume, time-sensitive projects.

Our consistent delivery, rapid execution, and attentive service position us as the partner of choice for new program launches and future expansions. The relationship continues to grow, with our team remaining fully prepared to mobilize quickly for technical and specialized roles as new initiatives arise.

From the initial 100-person deployment to building a statewide contact center workforce, we deliver scalable, project-based Talent Solutions with precision, responsiveness, and strong operational alignment.

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